How It Works | Longevix MD

Online visit

A five-minute intake about your health, your history, and what you're hoping to change. No waiting rooms, no phone tag, no appointments to schedule around.

Medical history, current medications, and relevant labs if you have them
Your goals, so your provider can weigh treatment options against them
A few photos or measurements for certain categories, when helpful
Takes about five minutes, save and return any time before you submit

Provider review

A board-certified provider reviews your intake within 24 to 48 hours. They check for contraindications, confirm the treatment fits your history, and prescribe only when it's clinically appropriate.

Cross-checks your history against every contraindication for the treatment
Confirms dosing and form fit your labs, age, and goals
May request additional information or labs before deciding
Will decline and refund your visit fee if treatment isn't appropriate for you

Delivered discreetly

Once approved, your treatment is compounded by a US-licensed pharmacy and shipped free in plain, unmarked packaging. Most orders arrive in 3 to 5 days.

Compounded to your prescription by a US-licensed pharmacy
Plain outer packaging, nothing on the box indicates contents
Free shipping on every plan, no minimum order
Tracking and delivery updates sent as your order moves

Beyond the first box

What happens after your first delivery.

Care doesn't end when your order ships. Every plan includes ongoing provider oversight for as long as you're a patient.

Ongoing care

Your provider stays assigned to your case, not a rotating queue. They see your full history at every check-in.

Refills

Refills are reviewed and shipped automatically on your plan's cadence, no re-ordering required.

Messaging your provider

Ask questions, report side effects, or flag concerns any time through secure messaging. Most replies land within a business day.

Dose adjustments

If your response calls for a change, your provider adjusts your dose and the pharmacy fills the new prescription on your next cycle.

Cancel anytime

No contracts, no cancellation fee. Pause or cancel from your account and it takes effect on your next billing date.

Our standard

When we say no.

Every intake is reviewed by a board-certified provider, and approval is never guaranteed. If a treatment isn't clinically appropriate for you, your provider declines to prescribe it and your visit fee is refunded in full.

We don't treat a completed intake as a sale. We treat it as a medical decision. That means some visits end in a no, and we think that's exactly how it should work. A telehealth company that approves everyone isn't practicing medicine, it's running a storefront. We built Longevix to be the former.

Read the fine print below

Questions

Frequently asked.

Most patients complete the intake in under five minutes and hear back from a provider within 24 to 48 hours. If approved, treatment typically arrives 3 to 5 days after that.

If a provider determines treatment isn't clinically appropriate for you, you are not charged for medication and your visit fee is refunded in full. We would rather say no than prescribe something that isn't right for you.

Most reviews are handled asynchronously from your written intake. Your provider may request a video visit if they need more information before deciding.

No. Every order ships in plain, unmarked outer packaging from a US-licensed pharmacy. Nothing on the box identifies the contents.

Yes. Message your provider any time. If a change is appropriate, they update your prescription and the new dose ships on your next cycle.